We are the ‘Sofa Carpet Specialist’ – ScS. We are one of the UK’s leading furniture and flooring retailers and have over 100 years of furniture and retailing experience.

Our dedicated team of specialists are highly-trained in their fields. We have a clear purpose and strategy which drives us day-to-day and ensures we offer our customers the best combination of customer service, value-for-money, quality and product choice.

Our purpose

At ScS, we focus on providing an excellent customer experience with outstanding value, quality and choice. Our customer’s homes are special places – they are where they relax and enjoy quality time with their friends and families. We want to make sure they have their choice of quality furniture and flooring, and all at the right price. Founded in the 1890s as a family-owned business in Sunderland, we know our customers and how important customer experience and value are to them. Our business and reputation is built on offering outstanding value-for-money along with an excellent customer experience. We combine this with a relentless focus on great quality and choice, throughout our bespoke and extensive sofa ranges and our specialist flooring offering. Our customers are paramount to us and we place them at the heart of what we do, through our purpose, culture and values.

"I am particularly proud of delivering improved financial results alongside an increasingly positive customer experience, and maintaining our ‘Excellent’ rating with over 160,000 Trustpilot reviews. This is testament to our focus on ensuring that the customer is central to everything we do."

Alan Smith Non-Executive Chairman

Our operation

In such a competitive marketplace, our unique position is critical to our success. This means offering the brands and choice consumers desire, at the best possible value, all supported by an excellent customer experience. As the leading La-Z-Boy and G Plan retailers in the UK, our customers have access to some of the most recognised brands in the world of furniture, and each of our products is made-to-order, ensuring our customers get exactly what they want. Our scale allows us to offer this at the best possible price, supported by our interest-free credit payment options, ensuring affordability for our customers. Our in-house customer care teams ensure customers get all the help they need, and our ‘Excellent’ rated Trustpilot service gives them confidence during their journey.

Our location

The right store in the right location works hand-in-hand with having great people, great product, excellent service and value. We want to ensure we can reach as many potential customers as possible, whilst maintaining a sustainable estate.

We currently trade from 100 stores across the UK – from Aberdeen to Plymouth, and believe the reach offered by our existing and targeted network is optimum to meet customer demand, whilst ensuring we make an appropriate return. As technology changes the way our customers shop, we are able to support our physical estate through offering our full ranges on our website. The retail network is then further supported by nine strategically placed regional distribution centres.

ScS National Coverage - Oct 2020